2. Order cancellations

Once an order has been placed, Raez Body does not offer order cancellations or guarantee changes to an order.

Our orders are processed quickly and may enter our fulfilment and dispatch process shortly after being placed. For this reason, customers must ensure that they are happy with their order, including the products, quantities and delivery information provided, before completing checkout.

Once an order has been submitted, we cannot guarantee that we will be able to stop, cancel, amend or recall it.

This does not affect any statutory cancellation or return rights you may have under applicable UK consumer law.

3. Delivery addresses and customer responsibility

Customers are responsible for ensuring that the full delivery address entered at checkout is complete and correct before placing an order.

Please carefully check your house or flat number, street name, postcode and any other relevant delivery information before completing checkout.

If you notice that you have entered an incorrect address, please contact us as soon as possible. However, we cannot guarantee that an address can be changed after an order has been placed.

If your order has already been processed, packed, dispatched or handed to the delivery carrier, we are unable to change the delivery address or redirect the parcel.

Raez Body is not responsible for delivery issues caused by incorrect or incomplete address information provided by the customer at checkout, except where required by law.

4. Orders returned to sender because of an incorrect address

If a customer provides an incorrect or incomplete delivery address and the parcel cannot be delivered, the parcel may be returned to Raez Body by the delivery carrier.

If the parcel is successfully returned to our warehouse and you would like the order to be sent again, you will be required to pay the cost of a new shipping label before the order can be redispatched.

We will contact you, or provide instructions when you contact us, regarding payment for the additional delivery charge and confirmation of the correct delivery address.

The order will not be redispatched until the additional delivery charge has been paid.

If a parcel is not successfully returned to us because an incorrect address was provided by the customer, we may be unable to provide a replacement or refund. Any request will be considered in accordance with the circumstances and the customer's statutory rights.

5. Address changes after dispatch

Once tracking confirms that an order has been dispatched, Raez Body cannot amend the delivery address.

Customers may be able to manage certain delivery options directly with the delivery carrier where the carrier makes those options available. However, we cannot guarantee that a carrier will be able to redirect a parcel.

Entering an incorrect delivery address does not automatically entitle the customer to a replacement order or refund where Raez Body has correctly dispatched the order to the address supplied by the customer.

Customers should therefore check all delivery information carefully before completing their purchase.